HELP

FAQS

ORDERS

Can I amend my order?

Once you have placed your order, you can contact our Customer Service team to change the message, date and address no later than 24 hours before your chosen delivery date. You may not be able to change the details if the order is out for delivery, but we will always do our best to accommodate your request where possible.

Can I cancel my order?

Once you have placed your order, you can contact our Customer Service team to cancel it no later than 36 business hours before your chosen delivery date. If a lesser period of notice is given, we will only give a refund if we have not started preparation of your order at the time notice is given. We cannot accept cancellations for Next Day or Same Day orders.

Substitute Balloons

Due to the nature of our balloons, there may be occasions where we have to substitute them. If this happens, we will always endeavour to choose the next closest colour or variety. If we feel that the colour is very different or we need to choose a different product entirely, we will always alert you in advance of your delivery.

How are my balloons packaged?

Your balloons will be delivered in a secure box with tissue paper – Please ensure you do not open the box with any sharp object

What if I don’t receive my order confirmation email?

If you do not receive a confirmation email within a few minutes of placing your order, please double check your junk folder in case it has been routed there. You may need to mark us a ‘safe sender’ to ensure all future emails are directed to your inbox. If it’s still not there, you may have entered your email address incorrectly at the time of placing your order in which case please contact our Customer Service team who can rectify this for you.

My Balloon was damaged in the box. What do I do?

If the balloons do not meet our own high standards, we will give you the choice of a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged item within 24 hours of receipt in order to be eligible for a refund or replacement. If you have ordered partyware from us and you are not happy about the condition in which they have been delivered to you, please contact our Customer Service team so that we can help you.

DELIVERY

Where do you deliver to?

BALLOONBX currently delivers to all postcodes within the UK except for the following: BT – Northern Ireland GY – Guernsey HS – Outer Hebrides IM – Isle of Man JE – Jersey KW – Kirkwall TR – Truro ZE – Lerwick.

Can my delivery be left in a safe place?

FOR NATIONAL DELIVERY: You will receive a tracking link from the courier company* informing you when your order is on its way. It is helpful to be in on the day of the delivery, if you are not in, APC will take your order to a local collection point. Otherwise we recommend you specifying an option of where to leave your parcel. Please note, you will need a valid form of I.D. to collect your parcel if you choose the Click and Collect option.

*Your order will arrive via APC Tuesday-Saturday unless otherwise stated

My order has not arrived. What do I do?

FOR NATIONAL DELIVERY: For APC, DPD or Parcel Force tracked deliveries, we’ll email you a tracking link when we send your order out so you can see where the delivery is. If you have not received your order, please contact our Customer Service team who can help you with this. Please note that we do not take responsibility for incorrect addresses.

BILLING

Can I get a VAT receipt with my order?

Yes. To receive a VAT receipt or invoice please send an email to [email protected] with your order number and we will send this to you.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard and American Express. You can also pay for your order via PayPal.

MY ACCOUNT

I’m having trouble re-setting my password on my BALLOONBX account.

If you’re having trouble logging into your account, simply click on ‘Forgot Your Password’ and you will receive a reset password email within a few minutes in your inbox. If you do not receive this, you may have entered your email address incorrectly when registering your account in which case please contact our Customer Service team who can advise further.

I need to update my personal details on my BALLOONBX account.

You can easily log into your account at any time to change your personal details, including address and payment information. Once logged in, click on My Account and you can easily edit and manage your personal information from here.

BALLOON CARE

FLOAT TIMES FOR BALLOONS
In optimum environments, (foil) balloons will remain full and taut for 3-5 days. Air-conditioned air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air.

FLOAT TIMES FOR LATEX BALLOONS WITHOUT HI-FLOAT® TREATMENT
16-inch latex balloons will float indoors for 30-40 hours.
11-inch latex balloons will float indoors for 12-20 hours.
Float times may be reduced significantly if balloons are used outdoors or at elevations higher than sea level.

EFFECTS OF ELEVATION, SUNLIGHT, AIR CONDITIONING, AND WIND
On hot days, in direct sunlight, balloons may pop within an hour. The same result can occur indoors if balloons are exposed to direct sunlight through windows.

Very cool environments may cause helium molecules to shrink, reducing the size and float time of balloons.

Indoors or outdoors, the constant flow of air around a balloon will increase the speed at which helium molecules escape through the wall of the balloon, resulting in reduced float time.

A WARNING ABOUT FLOATING BALLOONS ON CEILINGS!
Static and invisible fibers on ceilings can cause balloons to pop. Allow your balloons to remain tied to an anchor for at least five hours before releasing them to the ceiling. This allows the balloons to shrink enough so that the skin becomes thicker and tougher. After five hours, take 2-3 balloons and rake them across the ceiling. If these do not pop, it should be safe to release additional balloons. If they do pop, allow additional time and run the test again.

SAFETY PRECAUTIONS

A. Do not breathe helium from a balloon. Helium is not toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen).

B. Do not release balloons outdoors.

C. Popped latex balloons present a choking hazard for small children. Do not leave small children unaccompanied with latex balloons.